Shipping policy
NeoHomeStyle.com
Effective Date: 2/03/2026
Welcome to NeoHomeStyle.com. We are committed to delivering your Home and Garden products safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.
If you have any questions regarding shipping, please contact us:
Email: neohomestyle@gmail.com
Phone: 7908684925
Address: Harachandrapur, PO-Matikumra, Dt-Nadia, PS-Ranaghat, West Bengal – 741201
1. Order Processing Time
At NeoHomeStyle.com, we aim to process your order as quickly as possible.
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are processed Monday through Saturday (excluding public holidays).
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During peak seasons, sales events, or festivals, processing times may extend slightly due to high demand.
Once your order is processed and shipped, you will receive a confirmation message via email or SMS with tracking details.
2. Shipping Locations
We currently ship across India.
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We deliver to most cities, towns, and villages within India.
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Delivery availability depends on courier service coverage in your area.
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If your location is not serviceable, we will contact you to arrange an alternative solution or issue a refund.
At this time, we do not offer international shipping. However, we may expand our shipping network in the future.
3. Estimated Delivery Time
Delivery time depends on your location and courier service availability.
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Metro Cities: 3–5 business days
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Tier 2 & Tier 3 Cities: 4–7 business days
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Remote Areas: 5–10 business days
Please note:
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Delivery timelines are estimates and not guaranteed.
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Delays may occur due to weather conditions, courier issues, natural disasters, or government restrictions.
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During festivals or promotional sales, delivery may take slightly longer.
We always strive to ensure timely delivery of your Home and Garden essentials.
4. Shipping Charges
Shipping charges are calculated based on order value, weight, and delivery location.
We may offer:
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Free Shipping on selected products or minimum order values.
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Standard Shipping Charges on orders below the free shipping threshold.
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Special shipping rates during promotional campaigns.
The final shipping cost (if applicable) will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order is shipped:
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You will receive a tracking number via email or SMS.
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You can track your shipment through the courier partner’s website.
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If you do not receive tracking information within 3 business days, please contact us at neohomestyle@gmail.com.
Our support team will assist you with tracking updates and delivery status.
6. Cash on Delivery (COD)
We may offer Cash on Delivery (COD) service in selected locations.
Important COD guidelines:
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Please provide a complete and accurate shipping address.
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Keep the payable amount ready at the time of delivery.
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Our courier partner may contact you before delivery for confirmation.
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If COD orders are repeatedly refused, we reserve the right to restrict future COD services.
7. Delivery Attempts
Our courier partners usually make 2–3 delivery attempts.
If:
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You are unavailable at the time of delivery, the courier will attempt redelivery.
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Delivery fails after multiple attempts, the package may be returned to us.
In such cases:
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Re-shipping charges may apply.
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Refunds (if applicable) will be processed after deducting shipping and handling charges.
8. Incorrect Address
Please ensure that your shipping address is accurate and complete.
NeoHomeStyle.com is not responsible for:
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Delays due to incorrect or incomplete addresses.
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Orders delivered to the wrong address provided by the customer.
If you notice an error in your address after placing an order, contact us immediately at 7908684925 or neohomestyle@gmail.com.
9. Damaged or Missing Items
We take great care in packaging your Home and Garden products securely.
If your order arrives:
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Damaged
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Tampered
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Missing items
Please:
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Take clear photos or videos of the package and product.
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Contact us within 48 hours of delivery.
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Email the details to neohomestyle@gmail.com with your order number.
We will review your request and provide a replacement or resolution as per our Return & Refund Policy.
10. Delayed Shipments
While we work hard to meet estimated delivery timelines, delays may occur due to:
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Courier service disruptions
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Natural calamities
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Strikes
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Government regulations
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High seasonal demand
In case of unexpected delays:
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We will keep you informed.
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Our support team will assist in tracking and resolving the issue.
We appreciate your patience and understanding in such situations.
11. Partial Shipments
In some cases, your order may be shipped in multiple packages if:
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Products are sourced from different warehouses.
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Certain items are temporarily out of stock.
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Items require special packaging.
You will receive separate tracking details for each shipment if applicable.
12. Refused or Undelivered Orders
If an order is:
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Refused at delivery
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Undelivered due to incorrect details
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Not accepted by the customer
The package will be returned to us. In such cases:
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Shipping charges are non-refundable.
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Refunds will be processed after deducting courier and handling charges.
Repeated refusal of orders may lead to cancellation of future orders.
13. Packaging Standards
At NeoHomeStyle.com, we ensure:
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Secure packaging to prevent damage.
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Protective wrapping for fragile Home and Garden items.
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Sealed packages to maintain product integrity.
We aim to deliver your items in perfect condition every time.
14. Contact Information
If you have any questions about our Shipping Policy, please contact us:
NeoHomeStyle.com
Harachandrapur, PO-Matikumra
Dt-Nadia, PS-Ranaghat
West Bengal – 741201
Pin Code: 741201
Phone: 7908684925
Email: neohomestyle@gmail.com
Customer satisfaction is our top priority, and we are always here to help.