Refund policy

At NeoHomeStyle.com, we are committed to providing high-quality Home and Garden products that enhance your living space. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a smooth and transparent return and refund process.

This Return & Refund Policy outlines the terms and conditions for returning products purchased from NeoHomeStyle.com. By placing an order with us, you agree to the policies mentioned below.

1. Company Information

Website: NeoHomeStyle.com
Email: neohomestyle@gmail.com
Phone: 7908684925
Address: Harachandrapur, PO-Matikumra, PS-Ranaghat, Dist-Nadia, West Bengal, Pin Code – 741201
Business Category: Home and Garden Products

For any return or refund-related queries, please contact us through email or phone during business hours.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 7 days of delivery.

  • The item must be unused, undamaged, and in original packaging.

  • All tags, manuals, accessories, and free gifts (if any) must be included.

  • The item must not show signs of wear, installation, or usage.

  • The product must not fall under non-returnable categories (see section below).

If your return request does not meet these conditions, NeoHomeStyle.com reserves the right to reject the return.

3. Non-Returnable Items

For hygiene, safety, and business reasons, certain items cannot be returned:

  • Used Home Decor Items

  • Installed Garden Equipment

  • Customized or Made-to-Order Products

  • Clearance or Final Sale Items

  • Items damaged due to misuse or improper handling

  • Perishable garden supplies (if applicable)

If you are unsure whether your product is eligible, please contact us before initiating a return.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.

  2. Share clear photos and an unboxing video (if possible).

  3. Provide your Order ID and contact details.

After verification, we will:

  • Arrange a replacement, OR

  • Offer a refund if replacement is unavailable.

Failure to report damage within 48 hours may result in rejection of the claim.

5. Return Process

To initiate a return:

Step 1: Request a Return

Email us at neohomestyle@gmail.com with:

  • Order ID

  • Product Name

  • Reason for Return

  • Photos (if required)

Step 2: Approval

Our support team will review your request within 2–3 business days.

Step 3: Return Shipping

  • If the return is approved, we will provide return instructions.

  • Customers may be responsible for return shipping charges unless the return is due to our error.

Step 4: Inspection

Once we receive the item, it will be inspected for eligibility.

6. Refund Policy

After successful inspection:

  • Refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

  • In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI.

Please note:

  • Shipping charges are non-refundable unless the return is due to our mistake.

  • Payment gateway charges (if applicable) may be deducted.

7. Exchange Policy

We offer exchanges in the following cases:

  • Size mismatch (if applicable)

  • Damaged product

  • Wrong item delivered

Exchange requests must be made within 7 days of delivery. Exchange is subject to stock availability.

8. Cancellation Policy

Orders can be cancelled under these conditions:

  • Before shipment confirmation.

  • Within 12 hours of placing the order.

Once the product is shipped, cancellation is not possible. However, you may request a return after delivery.

9. Return Shipping Charges

  • If the product is defective or incorrect: NeoHomeStyle.com will bear the shipping cost.

  • If the return is due to customer preference: Customer will bear the return shipping cost.

We recommend using a trackable courier service for self-returns.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. Contact your bank for processing time.

  4. If still unresolved, email us at neohomestyle@gmail.com.

11. Replacement Timeline

  • Pickup arranged within 3–5 business days.

  • Replacement dispatched after quality check.

  • Delivery time may vary based on location.

12. Important Conditions

  • Products must be securely packed to prevent damage during return.

  • NeoHomeStyle.com is not responsible for damage during return transit if self-shipped.

  • Refund eligibility depends on product condition upon inspection.

  • Policy may be updated without prior notice.

13. Customer Support

We value your trust and strive to make your shopping experience smooth and enjoyable. For assistance, please contact:

📧 Email: neohomestyle@gmail.com
📞 Phone: 7908684925
📍 Address: Harachandrapur, PO-Matikumra, PS-Ranaghat, Dist-Nadia, West Bengal – 741201

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

14. Our Commitment

At NeoHomeStyle.com, we believe your home deserves the best. We carefully select our Home and Garden products to ensure durability, design, and value. If something doesn’t meet your expectations, our Return & Refund Policy ensures a fair and transparent resolution.

Thank you for shopping with NeoHomeStyle.com. Your satisfaction is our success.